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Visit Us
2/98 Sandells Rd, Tecoma VIC 3160
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Sessions Available Wed-Fri Closed Mon-Tues
- CLIENT PORTAL
The Cortex Collective acknowledges the Traditional Owners of the land on which this workplace stands, the Wurundjeri people of the Kulin Nation. We pay our sincere respect to their Elders past, present and emerging and continue to wholeheartedly recognise the ongoing Custodianship of Country of all First Nation people and their important connection to culture and community.
At The Cortex Collective (ABN 26 882 858 977), we are committed to protecting your privacy as a client and as an online visitor to our website. We recognise the importance of your privacy and take the protection of your personal information seriously. Please read this document carefully.
AIM OF POLICY
The purpose of this policy is to provide clear, accessible information regarding The Cortex Collective’s privacy management that will ensure transparency and support your privacy rights.
This policy applies to the website, www.thecortexcollective.com.au and to the products and services provided via counselling services. For further information about your privacy rights beyond the scope of this policy, visit https://www.oaic.gov.au/privacy.
COLLECTION OF INFORMATION
The information you provide The Cortex Collective may include name, birthdate, address, email address, phone number, credit card details, IP address and billing details (together known as ‘Personal Information’). Note that additional ‘Sensitive Information’ may be collated including an individual’s racial or ethnic origin, political opinions, memberships of a political organisation, religious belief or affiliation, philosophical belief, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record or health information.
Personal Information is collected for the purposes of:
And may be collected via:
ACCESS TO PERSONAL INFORMATION
You may review, correct, update or delete the Personal Information we hold about you, subject to certain legal exceptions. If you wish to access your Personal Information, please contact us in writing. To protect your Personal Information we may require identification from you before releasing the requested information.
HOW WE USE YOUR INFORMATION
By engaging The Cortex Collective via phone, email, and/or our website, or otherwise engaging in counselling services, you consent to the clinician collecting, using and disclosing your Personal Information for the purposes specified in this policy. Collected Personal Information will generally only be used and disclosed for the purpose it was collected.
Personal Information may be used to:
DISCLOSURE OF YOUR INFORMATION
We will not disclose, sell, share or trade your Personal Information to any third parties unless you provide consent. Your Personal Information is only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights.
If there is a change of control in The Cortex Collective (whether by merger, sale, consolidation, transfer of assets or otherwise) Personal Information could be transferred to one or more third parties under a confidentiality agreement. We would only disclose your Personal Information in good faith and where required by any of the above circumstances.
STORAGE AND SECURITY
Reasonable means will be applied to protect the confidentiality of your collected Personal Information. All Personal Information is stored in a manner that reasonably protects it from misuse, loss, interference, and from unauthorised access, modification or disclosure. Furthermore, reasonable means will be applied to ensure your Personal Information is accurate and complete when collected, used or disclosed by us. Personal information may be stored electronically through third party data centres, which may be located overseas or via third-party secure storage facilities.
Credit card information is not held by The Cortex Collective, rather it is stored with Stripe (please see https://stripe.com/docs/security for more details).
We retain your Personal Information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
COOKIES
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Cookies do not access information stored on your computer or any Personal Information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies so that we can track how our visitors engage with the website to provide an efficient service. In the event that advertisements are served to the website (if any), third party advertisers or ad servers may place a unique cooker of your browser. The use of cookies by such third party advertisers or ad servers is not subject to this Privacy Policy, but is subject to their own respective privacy policies.
LINKS TO OTHER WEBSITES
Our website may contain links to other third party websites. These links are meant for your convenience only and do not constitute sponsorship or endorsement of these websites. Please be aware that we are not responsible for the information practices of such third-party websites. Any access to and use of such linked websites is not governed by this Privacy Policy, but, instead, is governed by the privacy policies of those third-party websites.
DATA BREACH
If we have reason to suspect a data breach has occurred, we will undertake an assessment in accordance with the Data Breach Notification Scheme. If we determine there has been
a breach of our security and your Personal Information is compromised, we will promptly notify you in compliance with the applicable law. For more details, please visit https://www.oaic.gov.au/privacy/notifiable-data-breaches.
CHANGE IN PRIVACY POLICY
We may, from time to time, amend this Privacy Policy, in whole or part, in our sole discretion. Any modifications to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy at www.thecortexcollective.com.au. By continuing to use the Website and/or our service following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as amended from time to time, you must terminate your use of the Website and inform us immediately prior to any further receipt of counselling services.
CONTACT US
If you have any questions or concerns about this policy, please contact us.
Ph. 0488 636 712
Email: amanda@thecortexcollective.com.au